Home Service Dudes™ Master Privacy Policy, Mobile Terms of Service, Terms and Conditions and Accessibility Statement

The following applies to Southeastern Real Estate Investments, LLC doing business as Home Service Dudes™ and its Brands, including but not limited to: Handy Dudes™, Fence Dudes™, Junk Dudes™ Heating & Air Dudes™, and any other Home Service Dudes™ branded or operated locations (“Brands”).

Updated as of: January 15, 2026

This Master Privacy Policy, Mobile Terms of Service, Terms and Conditions and Accessibility Statement ("Policy") govern how Southeastern Real Estate Investments, LLC, doing business as Home Service Dudes™ ("Home Service Dudes," "we," "us," or "our") collects, uses, stores, and shares information in connection with our websites, applications, customer communications (including SMS/text messaging), and services. This Policy is designed to apply across our family of brands and locations in a franchise-ready, carrier-compliant format.

Scope & Brand Family Coverage

This Policy applies to Home Service Dudes™ and its Brands, which currently include:

Home Service Dudes™

Handy Dudes™

Fence Dudes™

Junk Dudes™

Heating & Air Dudes™

Bug Dudes™

Flooring Dudes™

Siding Dudes™

Foundation Dudes™

Landscape Dudes™

Septic Dudes™

("Brands").

Definition of "Brand": Any business, franchisee, subsidiary, entities under common ownership/control, or licensed operator that uses the Home Service Dudes™ name, systems, technology platforms, trademarks, or branding under agreement with Home Service Dudes™, whether operated directly by us or by independent owners.

Data Controller & Brand Identification

All data collection, storage, and system governance is managed by Southeastern Real Estate Investments, LLC (dba Home Service Dudes™) as the primary data controller.

SMS Brand Identification: Text messages may be sent under the name of the specific Brand you engaged with (for example, “Handy Dudes” or “Fence Dudes”), but all messaging operations, consent management, and data handling are governed by Home Service Dudes™ as the parent company and data controller.

HOME SERVICE DUDES PRIVACY POLICY

Information We Collect

We may collect the following categories of information:

-Personal Information: Name, phone number, email address, service address, and contact preferences

-Payment Information: Billing and transaction data related to invoices, subscriptions, or purchases

-Technical Information: IP address, browser type, device information, and usage data

-Communication Data: Records of emails, calls, SMS/text messages, and customer service interactions

-Operational Data: Appointment details, service history, estimates, invoices, and job-related documentation

How We Use Your Information

We use collected information to:

-Schedule, confirm, and manage service appointments

-Provide estimates, invoices, and payment notifications

-Deliver customer support and service communications

-Improve our services, systems, and operational processes

-Provide promotional offers (only when opted in)

-Comply with legal, regulatory, and carrier requirements

Text Messaging Compliance and Data Sharing. Mobile information will not be shared with or sold to third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Your Data Rights. You may request access, correction, or deletion of your personal information at any time by contacting us at [email protected]. You may also opt out of receiving SMS communications by replying STOP.

Data Security. We use industry-standard security protocols to safeguard your information. While we take every reasonable precaution, no system can be completely secure.

Children’s Privacy. We do not knowingly collect personal information from children under 18 without verified parental consent. If such information is identified, we will promptly delete it. Users must be 18 or older.

External Links. Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites.

Changes to This Policy. We may update this Policy occasionally. Any changes will be posted on this page with a date updated date.

Contact Us. If you have any questions about this policy or our data practices, please contact: Home Service Dudes™ at info@homeservice dudes.com

Legal & Industry Compliance. Home Service Dudes complies with CTIA, carrier guidelines, and applicable federal and state laws for privacy, mobile messaging, and data handling.

Cookies, Tracking Technologies & Analytics

We use cookies and similar tracking technologies (including pixels, web beacons, tags, and scripts) to improve website performance, understand user behavior, and support our marketing and operational efforts.

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites recognize your browser and remember certain information such as preferences or prior activity.

Types of Cookies We Use

Essential Cookies
These are necessary for our websites to function properly, including security, navigation, and form submissions.

Performance & Analytics Cookies
These cookies help us understand how visitors interact with our websites by collecting information such as page views, traffic sources, and user behavior. We use tools such as Google Analytics and Google Tag Manager to analyze this data in aggregate form.

Functional Cookies
These cookies allow our websites to remember your preferences, such as saved form entries or location-based content.

Marketing & Advertising Cookies
These cookies may be used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. This may include tools such as Google Ads, Meta (Facebook) Pixel, and other third-party advertising platforms.

Third-Party Tracking & Data Sharing

Some cookies and tracking technologies are placed by third-party service providers that help us operate our website, analyze performance, or deliver advertisements. These providers may collect information about your online activities over time and across different websites.

We do not sell personal information. Data collected through cookies is used only for legitimate business, operational, analytics, and marketing purposes in accordance with this Privacy Policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Choices & Controls

You can control or disable cookies through your browser settings. Most browsers allow you to:

-View what cookies are stored on your device

-Delete existing cookies

-Block or limit future cookies

Please note that disabling cookies may affect the functionality and performance of our websites and online services.

HOME SERVCE DUDES™ MOBILE TERMS OF SERVICE (A2P 10DLC Compliance)

Business Name: Southeastern Real Estate Investments, LLC (doing business as Home Service Dudes)

Program Name: Home Service Dudes™ SMS Program

This messaging program is operated as the Home Service Dudes™ SMS Program.

Program Description

Messages may include:

-Appointment confirmations and reminders

-Scheduling updates

-Project, estimate, and service status notifications

-Invoice and payment notices

-Customer support communications

-Promotional offers (up to 2 per month)

Opt-In Methods

Users may opt in by: Submitting their phone number and clicking on the optional opt-in options through website form at https://www.homeservicedudes.com/form#.

Consent

Consent to receive SMS messages is not a condition of purchase or service.

Opt-Out

You can cancel the SMS service at any time. Just text "STOP" to 205-564-9833. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Rejoin Instructions

To rejoin the SMS program after opting out, sign up again using the same method you originally opted in.

Help

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

Message Frequency & Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on the complexity of your home service project with us and the number of jobs you do with Home Service Dudes and our Brands. If you've opted into marketing messages, we will not send any more than two marketing or promotional SMS text messages per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Privacy

If you have any questions regarding privacy, please read our privacy policy: policies.homeservicedudes.com

Data Sharing & Mobile Privacy

We do not sell, rent, or share mobile phone numbers or personal data to unrelated 3rd parties for marketing or promotional purposes.

We may share information only with:

-Aggregators and messaging service providers necessary to deliver SMS and communication services

-Subcontractors and service providers supporting operational services such as scheduling, billing, customer support, and IT infrastructure

-Government or regulatory authorities when required by law

Text messaging originator opt-in data and consent will not be shared with any unrelated third parties except as required to provide the messaging service or as required by law.

Industry Standards & Legal Compliance

This SMS messaging program and data handling practices comply with:

-CTIA Messaging Principles and Best Practices

-A2P 10DLC carrier requirements

-Applicable federal, state, and local privacy and consumer protection laws

Prohibited Content

We do not send or support fraudulent, deceptive, phishing, unlawful, or unauthorized promotional content. Messages are limited to lawful, permitted, and consent-based communications.

Data Security

We use industry-standard administrative, technical, and physical safeguards designed to protect personal information. While we strive to protect data, no system can be guaranteed to be completely secure.

Your Rights

You may request to:

-Access your personal information

-Correct inaccurate data

-Request deletion of your personal information

Requests can be submitted to [email protected].

External Links

Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

ACCESSIBILITY STATEMENT

We are committed to ensuring digital accessibility for all users. For information about our accessibility practices or to report issues, please contact [email protected].

Accessibility Assistance. Alternate Method. If you have difficulty using or accessing any element of this website, or on any mobile application or tool provided by us or other Home Service Dudes brands, please feel free to call us at 205-564-9833 or email us at [email protected] and we will work with you to provide the information, item, or transaction you seek through an alternate communication method or method that is accessible for you consistent with applicable law (for example, through telephone support).

Goal of Accessibility. We are committed to providing a positive customer experience to all our customers and potential customers, and to promoting accessibility and inclusion for all. Our goal is to enable our customers and potential customers to successfully gather information and transact business through our website, applications, and other technology platforms.

Whether you are using assistive technologies, such as a screen reader, a magnifier, voice recognition software, or captions for videos, or other assistive tools, our goal is to make your experience successful and enjoyable.

Actions. We are actively taking a wide range of actions and devoting resources to further enhance the accessibility of our website(s) and other technology. Here are some examples:

-Working with our technology team to review our technology, measuring our website and other technology against the WCAG2.0/2.1AA guidelines for items such as text-equivalent for non-text items, etc.

-Enhancing keyboard navigation

-Engaging an outside accessibility consultant to ensure the widest possible range of accessibility

-Adding captions to video content

-Testing our website and other technology on a periodic basis

-Offering alternate methods of doing business and communicating with our company, such as through telephone communications

-Soliciting feedback and suggestions for improvement regarding accessibility

-Providing training to our employees regarding accessibility issues

-Working with our third-party technology vendors to promote the accessibility of third party components in our technology environment

Ongoing Effort. Although we are very proud of our completed and in-progress accessibility efforts, we view accessibility as an ongoing effort and will continue to expend resources to ensure the widest possible range of accessibility.

External Links. Our websites may contain links to third-party websites. We are not responsible for the accessibility of those sites.

Feedback. Please contact us at at 205-564-9833 or email us at [email protected] if you have any feedback or suggestions as to how we may improve the accessibility of our website(s), applications, or our other technology platforms.

Date Accessibility Section First Added: January 31, 2026

TERMS AND CONDITIONS

Services

Home Service Dudes™ and its Brands provide residential and small commercial services, which may include handyman work, repairs, installations, HVAC, pest control, flooring, siding, foundation work, landscaping, junk removal, fencing, septic services, and related offerings.

Estimates & Pricing

Estimates are valid for 30 days unless stated otherwise. Pricing may change due to material availability, site conditions, permitting requirements, or scope changes.

Scheduling & Access

Scheduling depends on availability, weather, and material lead times. Customers must provide safe and reasonable access to job sites.

Payments

Payment terms are stated on proposals or invoices. Past-due balances may result in service delays or late fees where permitted by law.

Photos & Marketing

We may take non-sensitive photos or videos for documentation and marketing purposes unless you request otherwise in writing.

Limitation of Liability

To the maximum extent permitted by law, Home Service Dudes™ is not liable for indirect, incidental, or consequential damages. Total liability will not exceed the amount paid for the specific service giving rise to the claim.

Changes to This Policy

We may update this Policy periodically. Changes will be posted on this page with a date updated date. Continued use of our services constitutes acceptance of the updated Policy.

Contact Information

Southeastern Real Estate Investments, LLC
Doing Business As: Home Service Dudes™
Email: [email protected]

Last Updated: January 15, 2026

This Master Policy is designed for centralized compliance across all Home Service Dudes™ Brands and franchise locations, including SMS A2P 10DLC registration and carrier review requirements.